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Loquendo’s mobile TTS and ASR offering now complete
With mobile devices becoming more powerful every day, they are destined to get some serious speech applications. Just do a search for iPhone speech applications. Turin, Italy based Loquendo couldn’t...
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Guest post: Future for the IVR
This is a guest post by Naveen Narayan, who has worked as a contact center project consultant for 12 years. He currently resides in the northwest, loves open source software, and gets pretty close to...
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Alcatel-Lucent acquires OpenPlug
Things are certainly getting more interesting in ALU land. Today the company announced the acquisition of OpenPlug, a French company specializing in cross-platform development tools for mobile devices....
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Genesys Mobile Customer Engagement strategy unveiled in the land Down Under
I do like how Genesys has evolved its narrative over the years. In the beginning it was all about voice calls. Then it became interactions. Now Genesys labels them conversations. Conversations are...
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Microsoft Lync coming to multiple mobile platforms soon?
Microsoft’s Office Communicator evolved into Lync and has gained traction in competing against other UC products. Considering that Microsoft is a software company and not a communications firm, it’s...
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The Declaration of Mobile Collaboration Independence
This blog post is sponsored by the CIO Collaboration Network and Avaya. When in the course of business events, it becomes necessary for workers to enhance the collaborative experience which have...
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Observing Genesys G-Force 2012 Americas from afar
Genesys’ annual G-Force conference is akin to the SuperBowl of CTI in terms of planning, coordination, and publicity. Also, the company holds three G-Forces each year: in the Americas, APAC, and EMEA....
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USAA to roll out speech-enabled iPhone app
Finally — a U.S. company is embracing smartphone technology directly in its customer service app! Back in late 2010 I wrote about Groupama, an European insurance company, that produced a spectacular...
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Success factors in enterprise mobility
This article is sponsored by Good Technology. The world is flatter. Workers are well-traveled. Devices are getting lighter. Connectivity is ubiquitous. The office is everywhere and anywhere. Those are...
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